This Policy explains how we protect and handle any information you provide to us, including via our websites, mobile apps, communications by email and through social media, by telephone and in person. It also covers any information we receive from third parties. It also provides you with an overview of the rights you can exercise regarding what we do with your information.
By using our products and services, including browsing our websites, registering or logging in, we may use your information as outlined in this Policy.
1. What kinds of information do we collect:
Information you’ve provided to us:
We collect information about you when you provide it to us, including when you perform on of the following activities;
- Register for or make changes to an online account.
- Subscribe to one of our newsletters, forum topics or comment feeds.
- Respond to one of our emails.
- Submit or edit content such as an article, event, forum post, status update, service finder listing, comment, review, image or flag content for our community team to review.
- Submitting content using an online survey or competition.
- Contact us using social media, email or, telephone.
This could be via your computer browser, via an app, by telephone, or by post.
Information from your device:
We collect information from and about the device you are using when you interact with one of our websites, apps or other products/services, including adverts.
This may include:
- Device Type: Information about your operating system, hardware, software, browser type in order to tailor the experience to your device (e.g. screen resolution).
- Device Operations: Information about your operations and behaviours performed on your device to tailor the experience based on how you or similar users have interacted with our content.
- Unique identifiers: device IDs in order to save your preferences against an identifier to refer to on subsequent pages.
- Device Settings: Information from your device’s setting such as access to your GPS location/Information related to the location of your device so that we know which version of the website to serve you;
- Network/connections: Your IP address, so that we can recognise if you have visited us before and allow your device to communicate with our websites and apps.
Information about transactions made
If you purchase anything or make any other financial transactions on any of our websites/apps, we collect information about your purchase and ask for information including your name, e-mail address and delivery address to be forwarded on to the vendors who are responsible for delivering your order. This does not include payment information such as your credit/debit card number.
Information from partners
Where you have registered or created an account with one of our websites, we may obtain information about you from other companies who have obtained your permission (through their own privacy policies) to share information about you. For more information about this, please see “Personalisation/Identifying Your Interests” in Section 2 below.
If you log-in to our website through a social media site, such as Facebook, you are granting permission to Facebook to share your user information with us. This will include your name, email address, date of birth, location, plus any other information you have permitted Facebook to share with third parties. If you remove the app from your Facebook account, we will no longer have access to this information.
Information about other people
By supplying us with information about someone else, you confirm that they have authorised you to provide us with their information (including sensitive personal data) on their behalf.
Before you use “sharing” buttons please make sure that anyone you wish to email or share with are happy for this to occur and expect to receive the email or article. You may only share the details of another person with us where you have their express permission.
2. How we may use your information
By using our websites, apps and other products and services, we may process your information for the purpose of providing you with such products and services and managing our relationship with you, which shall include (without limitation):
- Communicating with you in relation to your account or service, service updates or other non-marketing communications.
- Contacting you where a checkout journey is not completed if you have provided your information.
- Delivering customer services and support.
- Dealing with, and responding to you about a comment you have submitted for or on our message boards, blogs and other such user generated content facilities.
- Ensuring the integrity of votes, competitions and polls.
- Maintaining records of our communications with you if you get in contact with us.
- Obtaining customer reviews and conducting market research.
- Responding to press complaints submitted both direct to us and via the Press Complaints Commission (PCC)
- Running competitions effectively and informing you if you have been successful in any competitions or promotions.
Communicating with you.
- In accordance with your preferences and data protection legislation, we may use your information to send you direct marketing communications. This may include communications by post, telephone, email or SMS about our products and services, events and special offers.
- We may also send you periodic newsletters about your chosen services, inform you of promotional offers that you might find interesting, and inform you about the any changes to our products and services where we have permission to do so.
- Personalisation/Identifying your interests.
- We may use your information to provide you with a greater personalised experience when you visit/use one of our sites/apps, and for insight and marketing purposes.
When you are shown an advertisement, our advertising systems do not know who you are or your contact details (such as your name, email address or postal address).
Demographic information from your registration on our websites and apps (such as your age, gender and city) may also be used to tailor the advertising we arrange to be shown. Your demographic information is not shared with advertisers.
We may also target advertising on social media sites to specifically include customers who have registered for our products and services.
Location based services and advertising
Where we provide services that utilise your device’s location, such as local weather or news, your location will be determined either from a lookup of your IP address in a “GeoIP” database which lists information provided by your ISP (usually your closest town or borough) or your precise location directly from the device (such as through GPS or Wifi on mobile devices) where you have granted permission for us to access this location information via your device settings. We use such information to provide you with a more tailored, relevant experiences when using our websites/apps.
Where you have granted permission to access your device’s location and consented to us to use your data for advertising purposes, this location information may be used to tailor the advertising you receive, including showing you certain advertisements when you are in the vicinity of a particular location.
Measurement and analytics
We may use certain information (such as the websites that you visit and advertisements you see or click on) to help advertisers and other promotional partners measure the effectiveness and distributions of their advertisements and promotions.
Improving our services and products
We may use your information to monitor and improve our products, content and services. This may include (without limitation):
- Developing the design and style of the our products and services to make improvements.
- Carrying out statistical, technical and logistical analysis to inform our strategic development.
- Blocking disruptive use and ensuring the security of our products and services.
Message boards, blogs and other public forums
Our websites may provide message boards, blogs and other user generated content facilities. Anything that you share will become public information. You should always be careful when deciding to disclose your personal information.
3.Protection and service check
In the interest of creating a safe environment for our users, we may check an IP address of a user against databases of internet users for SPAM prevention. The services we use include;
- Project Honeypot
4. How we may share your information
Sharing with third-party partners
Affiliates: We regularly partner with industry affiliates to bring you special deals on products and packages you may find of interest. If you decide to visit an affiliate, use their advisory services or set up an account, or purchase a financial product, these affiliates will be data controllers of the information you have provided them in order to administer your relationship with them and will handle your information in accordance with their own privacy policies.
Advertisers: We may provide third party advertisers with reports containing aggregate statistical data about our customers’ use of our websites and apps to determine the kinds of people viewing their ads and how they are performing. This aggregated information may include demographic data such as age range and/or geographic location of groups of our customers.
This aggregated data does not include contact details (such as names, addresses or email addresses) that can be used to personally identify you or contact you.
Change of Control: We may transfer, sell or assign any of the information described in this Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
5. Details of transfers to third countries and safeguards
Any organisation who has access to your information in the course of providing services on our behalf will be governed by contractual restrictions to make sure they protect your information and comply with applicable data protection legislation.
Where these organisations are based outside of the EEA in a jurisdiction that has not been deemed adequate by the EU, we enter into EU approved model clauses with them to ensure appropriate safeguards are in place.
6. How can you exercise your rights under the GDPR
Access: If you wish to exercise your right to access a free copy of your data, you can contact us at the contact details provided below at Section 11.
Deletion: To ask us to delete your personal data, please contact us at the contact details provided below at Section 11. However, there may be circumstances where we are legally entitled to retain it.
Rectification: If you wish to update or rectify your data, you can do this directly by accessing your account settings.
Revoke consent: If you wish to object to the processing of your data for direct marketing or online behavioural advertising purposes, you can opt-out by updating your settings or, for direct marketing, clicking on the “unsubscribe” link in any marketing email or newsletter you receive from us.
Objection to legitimate interests: If you wish to object to our processing of your data where we are pursuing our legitimate interests or those of a third party please contacting us as at the contact details provided below stating the nature of and reasons for such objection.
If you are contacting us to exercise any of your rights under the GDPR, you will have to provide valid proof of identification. We are required to respond to your request within 1 month.
7. Data retention and account deletion
We store your data for no longer than necessary in relation to the purpose under which such data was collected. This is determined on a cases by case basis and depends on things such as the nature of the data provided, why it was collected, the legal basis we rely upon to process the data, and our relevant legal or operation retention requirements. For example, if you request to delete your account we still have to retain some data for fraud prevention purposes and financial auditing.
8. Children & young people
Our websites, apps and other products and services are not aimed at children. We do not target, intend to collect, or knowingly collect or otherwise process information from anyone under the age of 13.
If you are under the age of 13, we request that you do not provide us with your information and do not use our websites and apps.
If you are a parent or guardian of a child under 13, please contact us if you are aware that your child has used our websites or apps or otherwise provided their information to us without your consent. We will delete or otherwise cease processing your child’s personal information within a reasonable time.
If you are aged 13, 14 or 15, we request that you seek your parent or guardian’s permission before providing us with your information or using our websites or apps.
When you use our websites and apps we may collect information using cookies or similar technologies.
What are cookies and how do they work?
Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you. This allows websites to tailor what you see on the screen.
Do you use other technologies which are similar to cookies?
Yes, we use the following:
Web beacons: Our websites, apps and emails often contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used in a way similar to cookies to:
- Understand when a particular part of a webpage, email or app is viewed.
- Understand how successful an article or an email marketing campaign has been.
- Verify any clicks through to links or advertisements contained in emails.
Flash cookies: In certain situations we use Adobe Flash Player to deliver video clips. Local Shared Objects (Flash cookies) are used to provide functions such as remembering your settings and preferences.
Tracking URLs: These are web links that allows us to measure when a link is clicked on. They help us measure the effectiveness of campaigns and advertising and the popularity of articles that are read.
Device identifiers: We use device identifiers on mobile devices in the same way as cookies are used on web browsers. A device identifier is a unique number on your device which allow us to remember your device.
Cookies and other online tracking technologies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites.
There are many different uses for cookies, but for within our sites, they fall into the following groups:
(i) Cookies that are needed to provide the service you have asked for (Essential)
Some cookies are essential so you can move around our websites and use their features. Without the use of these cookies parts of our websites would not function.
(ii) Cookies that collect information about your choices and preferences (Functional / Preference)
These cookies collect information about your choices and preferences, and allow us to remember things like:
(iii) Cookies used to understand how people use our products and services (Analytics)
We use analytics cookies to gather information about what pages, links and sections of our apps are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. They are also useful to be able to identify trends of how people navigate our sites so we can identify improvements to make to the customer journey
We may combine information collected by analytics cookies with other information that you provide to us. For instance, if you have registered for an account with us, we may combine your contact details other information you provide us with the browsing history from your device collected by analytics cookies (including data collected from before you registered and when you are signed-out).
We may also use this combined information to improve our products and services. For instance, we may analyse this information in aggregate to improve our advertising systems.
(iv) Cookies used to show advertising that is relevant to you (Tracking and Advertising)
Some advertising, known as “online behavioural advertising” is tailored to you and uses information collected by first party and third party cookies based your web browsing activity. Cookies are placed on your browser to remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.
To help us deliver relevant advertising using cookies, we use Google Double Click. Click here to find out more about Google Double Click.
Do Not Track: Our websites do not respond to “Do Not Track” (DNT) browser settings.
You can change your cookie settings on this website at any time via your Privacy Settings.
Cookies can also be controlled using the following instructions:
Mobile Devices: When using a mobile device, you can opt-out of receiving online behavioural advertising by selecting ‘Limit Ad Tracking’ in the Settings of your Apple iPhone or iPad, or the “Opt out of interest-based ads” in the Settings on your Android device. You may also be able to reset your unique identifier used for online behavioural advertising (referred to as an “Advertising ID”) in the Settings on your Apple or Android device.
OBA Cookies: If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to Your Online Choices.
Web-Beacons: You can usually prevent the operation of web-beacons by changing your web-browser cookie settings and your ad choices, or for those in emails, by switching off images in your email client or viewing emails using only the “text” display (rather than “HTML” display”). See the “Help” section of your email client for instructions. Please see the All About Cookies website for further information about managing your options.
Flash Cookies: You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website.
You can also visit the trade body representing these advertising platforms where you can control your third-party online advertising preferences by going to the Network Advertising Initiative.
Browsers: The links below take you to the help sections for each of the major browsers that will tell you how you can manage your cookies:
- Internet explorer
- Safari OS X
- Safari iOS
- Windows phone
Please note that our website, apps and other products and services may not work correctly (or at all) if you change certain preferences. For example, you may not be able to purchase products via our websites.
Please also note that after applying these settings, you will continue to receive advertising, however, it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.
10. Updates to this Policy
We reserve the right to make changes to this Policy. Where changes are made, we will post the revised Policy here with an updated effective date. Please check regularly for any changes to this Policy.
11. How to contact us:
If you have any queries or comments about this Policy or to exercise any of your rights under the GDPR, please contact us by email at:
Last updated: 24th of May 2018